Return Policy
we are committed to providing you with a satisfying shopping experience. If you are not completely satisfied with your purchase, we offer the following return and exchange policy:
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Return Conditions: Returns can be requested within 30 days of receiving the item, provided the product is unused and in its original packaging. Custom items are non-returnable unless there is a quality issue.
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Return Process: Please submit a return request through our customer service channels, providing your order number and reason for return. Our team will guide you through the return process.
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Refund Method: After inspecting the returned item and confirming it meets return conditions, we will issue a refund via the original payment method. Processing times may vary depending on the payment method.
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Shipping Costs: For returns due to quality issues, we will cover the return shipping costs. In other cases, the customer is responsible for return shipping fees.
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Exchange Policy: If you require an exchange, please indicate this in your return request. We will strive to accommodate your exchange request, subject to stock availability.
We recommend carefully reading product descriptions and size information before making a purchase. If you have any questions or need further assistance, please feel free to contact our customer service team.